YOU SAID:
she was looking up at the gray cloaked customers.
INTO JAPANESE
彼女は灰色のマントの客を見上げていた。
BACK INTO ENGLISH
She looked up at the grey cloak customer.
INTO JAPANESE
彼女は灰色のマントを見上げた。
BACK INTO ENGLISH
She looked up at the gray cloak.
INTO JAPANESE
彼女は灰色のマントを見上げた。
BACK INTO ENGLISH
She looked up at the gray cloak.
That didn't even make that much sense in English.