YOU SAID:
Hi there I’m sorry to hear that I have been having trouble getting through
INTO JAPANESE
こんにちは、ご不便をおかけして申し訳ございません
BACK INTO ENGLISH
Hello, sorry for the inconvenience
INTO JAPANESE
こんにちは、ご迷惑をおかけして申し訳ありません
BACK INTO ENGLISH
Hello, sorry for the inconvenience
That didn't even make that much sense in English.